1. Who We Are
Content Vault is a Shopify app that enables merchants to create and manage subscriptions for digital products, such as ebooks, videos, music, and other downloadable files, on their Shopify stores. Our website address is https://contentvaultapp.com. We prioritize safeguarding your privacy and ensuring your personal data is handled securely.

2. Data Collection
From Merchants Using the App:
When you install and use the Content Vault app, we collect the following information from your Shopify store:

  • Store URL and store owner contact details
  • Uploaded digital files and file metadata (used solely for delivery to customers)
  • Customer emails and subscription activity (for download tracking and access control)
  • Plan usage, billing information, and app settings

From Website Visitors:
Comments: When visitors leave comments on our website, we collect the data provided in the comment form (name, email, website), your IP address, and browser user agent to assist with spam detection.

Media Uploads: If you upload images to the website, we recommend avoiding uploading images with embedded location data (EXIF GPS). Visitors to the website may download and extract such location data from the images.

3. Cookies
Cookies are small data files stored on your device to enhance your experience.

Types of Cookies We Use:

  • Comments Cookies: Stores comment form details for one year.
  • Login Cookies: Maintains login sessions and screen preferences.
  • Functional Cookies: Used to track usage of the app interface and improve performance.

Managing Cookies: You may disable cookies via your browser settings, although some site or app functionality may be limited.

4. Embedded Content from Other Websites
Our website may include embedded content (e.g., videos, articles) that behaves as if you visited the source site. These external sites may collect data, use cookies, and track your interaction. We recommend reviewing their privacy policies.

5. Purpose of Data Collection
We collect your data for the following purposes:

  • To enable secure access and usage of the Content Vault app
  • To deliver digital content to customers based on subscription access
  • To track and analyze file downloads, customer interactions, and plan limits
  • To improve app performance and support
  • For communication regarding your subscription, support tickets, or app updates

6. Who We Share Your Data With
We do not sell or trade your personal or customer data. However, data may be shared in limited cases:

  • With Shopify, for billing and platform compliance
  • With email or cloud storage providers to deliver app features
  • With spam detection and analytics tools (on our marketing site)
  • When legally required to comply with applicable regulations

7. File Confidentiality
We understand the importance of protecting your uploaded content. All digital files you upload remain your property. We do not share, replicate, distribute, or use your uploaded files for any commercial or non-commercial purpose. Files are only accessed for technical support or app functionality. We will never access or review your content for any other reason.

8. How Long We Retain Your Data

  • Uploaded files: Stored as long as your store has active subscriptions or until you delete them.
  • Customer data (e.g., downloads, access logs): Retained as long as required for subscription delivery.
  • Comments and form data (from our website): Retained indefinitely unless deleted manually.

9. Your Data Rights
You may request an exported file of your data or request deletion of data stored by us, excluding data required for legal, billing, or support obligations. Contact us at [email protected] for assistance.

10. Where Your Data Is Sent
We may process and store your data in jurisdictions outside your country. When doing so, we use appropriate safeguards such as encryption, secure data centers, and standard contractual clauses to ensure your data remains protected.

11. Data Security
We use secure encryption, access controls, and monitoring tools to protect your data. However, no online system is 100% secure. In the event of a breach, we will notify affected users within 72 hours as required by law.

12. Legal Basis for Data Processing
We process data based on:

  • Consent (e.g., opt-in for communications or cookies)
  • Contract (to deliver the app’s services)
  • Legitimate interest (e.g., improving app functionality)
  • Legal obligation (e.g., billing, tax compliance)

13. Data Breach Response
In the event of a breach:

  • We assess the scope and mitigate impact
  • Notify affected users within 72 hours if required
  • Share the nature of the breach and our corrective actions

14. Third-Party Analytics
Our website uses tools like Google Analytics and Microsoft Clarity to analyze visitor behavior. These tools collect anonymized information such as session duration, device type, and page interactions to improve our site experience.

For more details, refer to their respective privacy policies:

15. Contact Information
If you have questions or concerns about this policy or your data, contact us at [email protected].

Last updated: 7/15/2025