Overview

Failed payments can occur when a subscriber’s payment method is declined. Content Vault allows you to configure automated retries and decide what happens if a payment ultimately fails, ensuring a smooth subscription experience.

Step 1: Configure Failed Payment Settings

1. Navigate to the Settings page in the Content Vault dashboard.
2. Locate the Failed Payments section.

3. Configure the following options:

• Retry Attempts for Failed Payments – Set how many times Content Vault should retry a failed payment before taking further action.
• Retry Interval for Failed Payments – Define how often the system will attempt to reprocess a failed payment (e.g., daily, every 3 days, weekly).
• Action After Failed Retries – Choose what happens if all retry attempts fail. Options include:
  • Cancel Subscription – The subscription is automatically canceled.
  • Pause Subscription – The subscription is paused, allowing the customer to update their payment method and resume access.
  • Skip Next Subscription Cycle – The failed payment is skipped, and the subscription continues to the next billing cycle.

4. Click Save to apply your settings.

Step 2: Handling Cancellations

• If a subscriber cancels their subscription manually, they will retain access until the end of the billing cycle.
• If a subscription is canceled due to failed payments (based on your settings), the customer will immediately lose access unless otherwise configured.
• You can manually reactivate subscriptions from the Customers section if necessary.

Best Practices

• Set multiple retry attempts with reasonable intervals to reduce involuntary churn.
• Notify subscribers before their payment fails so they can update their payment details.
• Regularly check the Failed Payments list to ensure customer retention efforts.

By configuring these settings, you can minimize churn and automate the handling of failed payments, providing a better experience for your subscribers.