Setting Up Vault Subscription

Overview

A Vault Subscription gives subscribers immediate access to all available digital content upon purchase. This is ideal for memberships, content libraries, or one-time purchases that provide ongoing access.

Step 1: Create a New Subscription & Link to a Product

  1. Navigate to the Subscriptions page in the Content Vault dashboard.
  2. Click Create New Subscription.
  3. Select Vault Subscription.
  4. Enter a Subscription Name and description to let customers know what they’re subscribing to.
  5. Set a pricing model (e.g., weekly, monthly, or annual subscription).
  6. Scroll down to the Connected Product(s) section and click Choose Products.
  7. Select the Shopify product(s) that will be linked to this subscription.
  8. Click Save Subscription to proceed.
  1. Configure Additional Settings:
    • Sell only as a subscription – Prevents purchasing the product as a one-time item.
    • Allow customers to retain access – Determines whether subscribers keep access to content after canceling or pausing their subscription.
  2. Adjust File Settings:
    • Set IP Address Limits – Restrict the number of unique IPs that can download files.
    • Limit Downloads per File – Set how many times a file can be downloaded (leave blank for unlimited).
    • Enable Download Links on Thank You Page – Allows download links to appear post-purchase.
    • Send Download Email – Automatically sends a download link via email upon purchase.
    • Show Download Links in Customer Account – Allows customers to access files from their order history.

Step 2: Upload & Manage Connected Files

  1. Click Manage Connected Files in the sidebar.
  2. Click Upload File and add digital products to this subscription.
  3. Click Save to finalize your uploads.

Step 3: Configure Subscription & Billing Settings

  1. Navigate to the Settings page.
  2. Set up renewal options based on your pricing model (e.g., retry attempts for failed payments, retry interval, etc…).
  3. Configure access rules to ensure customers retain access only while their subscription is active.
  4. Click Save Settings.

Step 4: Configure Automated Emails

  1. Navigate to the Settings page in Content Vault.
  2. Locate the Email Templates section.
  3. Customize the automated emails for:
    • New Subscription Vault – Sent when a customer subscribes.
    • Subscription Canceled – Sent when a subscription is canceled.
    • Payment Failed Notification – Sent when a payment attempt fails.
    • Renewal Reminder – Sent before a subscription renews (if applicable).
  4. Click Save Settings to apply changes.

Next Steps

Your Vault Subscription is now live! Customers who subscribe will receive instant access to all available content. You can continue adding new content, adjusting pricing, and monitoring subscribers through the Content Vault dashboard.

Need help? Check out our Troubleshooting Guide or Contact Support.