Video tutorials & in-app help
Content Vault includes a Tutorials section inside the app, with video walkthroughs and answers to the questions merchants ask most often. It's the quickest way to get oriented without leaving your Shopify admin.
Where to find it
Go to Apps → Content Vault → Tutorials (Content Vault is listed as Digital Subscriptions in your Shopify admin).
The onboarding video
The page leads with Launch Your First Subscription in Minutes — an on-boarding video covering how to set up a subscription, upload digital content, and start selling, end to end.
Frequently asked questions
Below the video is an expandable FAQ covering:
- What is Content Vault?
- What kinds of digital products can I sell with Content Vault?
- How do subscriptions work with Content Vault?
- Can I customize my subscription plans?
- What payment gateways are supported?
- Do I need coding skills to use Content Vault?
- How do customers access their digital content?
- Can I manage my subscribers?
- What happens if a subscriber's payment fails?
- Can customers manage their own subscriptions?
- Is my content protected from sharing?
- How do I get started?
Each one expands in place, so it's quick to scan for the answer you need.
Videos while you work
You don't have to visit the Tutorials page to find a video. When you create a subscription, a short walkthrough for that specific type appears in the sidebar of the form — a Content Drip video while you're building a drip, a Library Access video while you're building a library, and so on.
Going deeper
The View knowledge base button at the top of the Tutorials page brings you here, to the full documentation, when you need more detail than a video.
Good places to start: