Content Vault automatically sends transactional emails to your customers at key moments — such as when they subscribe, receive new content, experience a failed payment, or when their subscription status changes.
All of these emails can be fully customized so they match your brand, tone, and messaging.
Where to Find Email Templates
You can manage all email templates from:
Content Vault → Settings → Email Templates
Templates are grouped by subscription type and event, making it easy to find exactly what you want to customize.
Types of Email Templates
Content Vault provides different email templates depending on the subscription type and event.
Content Drip Emails
Used for drip-based subscriptions.
- New subscription – sent when a customer first subscribes
- Drip access with download links – sent when first drip content is available
- New drip released – sent when new content is unlocked
- Subscription resumed – sent when a paused subscription resumes
Library Access Emails
Used for full library access subscriptions.
- New subscription – sent when access is granted
- Vault access with download links – includes links to available files
- Vault files have been updated – sent when new files are added
- Subscription resumed
Content Pass Emails
Used for download-limited subscriptions.
- New subscription
- Subscription resumed
These emails typically explain download limits and renewal behavior.
General Subscription Emails
Used across all subscription types.
- Payment due tomorrow
- Subscription payment failed
- Cancelled subscription – access retained
- Cancelled subscription – access revoked
- Subscription paused – access retained
- Subscription paused – access revoked
Editing an Email Template
To customize a template:
- Click Edit template next to the email you want to modify
- Update the subject line
- Edit the email body content
- Save your changes
Once saved, the customized version is used immediately for all future emails.
Restoring the Default Template
If you want to revert to Content Vault’s original messaging:
- Click Restore default template next to the email
- Confirm the reset
This replaces your custom content with the default version.
Custom Email Sender (Optional)
By default, Content Vault sends emails using our system sender. You can optionally configure a custom email sender to send emails from your own domain.
This helps with:
- Brand consistency
- Better deliverability
- Customer trust (emails come from your domain)
You can configure this in:
Content Vault → Settings → Custom Email Settings
👉 Learn how to set up a custom email sender
If you’re unsure which emails to customize first or want help refining your messaging, feel free to reach out via live chat — we’re happy to help.